Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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great service at fair price

— dale b., lansing, MI


Best service I've ever had! The mechanic, Dale, was friendly & courteous from start to finish. Answered all my questions & did a fantastic job!! I've been to other garages where they treat you just as "a woman", I didnt get that from him. He made sure I knew exactly what was going on, what needed done and the ramifications if the repairs were not done. He will be my mechanic from now on! Great Job!!

— Becky L., Shepherd, MI


I have been been coming to this Tuffy location for many years and have always been completely satisfied with all the repairs they have done on my three vehicles. Dale and his staff have always been fair and honest as to any repairs that needed done from oil changes to brakes, exhaust or anything else. Never did they try to "add on" any parts or service that wasn't necessary and even called to notify me and get approval if anything else needed attention. Give them a try, you won't be disappointed.

— Jack P., Lansing, MI


Your staff is great and the work replacing my exhaust system on my Dodge truck went well. Dale is great to work with. I highly recommend this shop to anyone needing quality and fairly priced mechanical work.

— Dave P., Charlotte, MI


I have been taking all my vehicles (3) to this Tuffy location for many years. Dale and his staff have always taken excellent care of me. All the services were done in a timely and professional way. They always notify me if any additional services are needed or should just be checked out again at a future time. Estimates are fair and reasonable for parts and services and there are usually discount coupons available online. Do not hesitate taking you car or truck to Tuffy of West Lansing for all you automotive services. Dale will treat you right.

— Jack P., Lansing, MI


Best service ever! Top notch. Honest, reasonable, timely, polite and a great mechanic. Take it to Tuffy on on West Saginaw. Mark is everthing you wish for when you have a car problem.

— Sally J., Lansing, Michigan, MI


My 80 year old mother took her car in last month, to have her heater system serviced. At first it wasn't done to my satisfaction. When Jeff the owner, heard about it, he went above and beyond to correct the situation. He had is workers come by to pick up my mother's car at her home and bring it back to her so she wouldn't have to get out in the cold snowy day. Jeff even offered to refund of a portion of my mother's original cost of service to the heating problems and gave her a free oil change and a free radiator flush and fill. That's what I call Great Service deserving of 5 Stars. I cannot imagine any other auto repair shop performing this type of service. WOW!. I'm so impressed. Thank you so much, Jeff and your employees too.

— Delores M., Lansing, MI


Tuffy was a great visit for my wife and I. We traveled from Plainfield, IL to see my son play football for MSU and experienced brake problems during our trip. When we entered the office in Lansing they took care of us and were completely professional and showed a great concern for my family. I recommend this shop to everyone. Dale and Pat were the two men that were in office and they were wonderful.

— Enoch S., Plainfield, MI


Great People+Great Deals+Great Service=Excellent Results! I went in to get new brakes and received the best rate in the Lansing area, with no close competition. I was able to set up an appointment and be in and out of the shop in less than an hour. I know where I will be taking my car for all future service.

— Matt D., Lansing, MI


Dear All- I quick review regarding Dale and his fantastic service at Tuffy on West Saginaw. I was treated courteously, promptly and fair. The business was clean and Dale was a pleasure to deal with. Perhaps most important, I was in and out within an hour and a cost of about 1/2 what I was quoted elsewhere. Dale has earned having me as a repeat customer. Sincerely, Richard A. Riekkola

— Richard A., Riekkola, MI


My car is quite old, and my goal has been to just keep it going as long as possible. Dale discussed several options with me, and he was totally on the level. Dale worked with me to make sure that I was taken care of. The service, price, and straight forwardness has already got me thinking of returning for more car care. Thank you so much Tuffy Tire and Auto Service, and Dale!

— Nathan J., Lansing, MI


The work was done very quickly and I am well pleased with that. My issue is the 90 second rejection by your check review service of my check that accesses my Eaton Federal Savings Bank line-of credit. That warp speed rejection could have no basis in reality. I have great credit (while a common name) but when I called the service, no information on WHY my check was rejected could be given. You might find someone easier to communicate with! Left me with a bad taste.

— Tom J., Lansing, MI


I had a great experience with this business. After getting an outrageous estimate from another muffler shop, I chose to give Tuffy a shot. What started out as a high estimate due a particular part, Dale was able to work around it and fix the issue for a much lower amount. I was very impressed with Dale and highly recommend this business. I was highly stressed over concern of what I expected to be a very high bill. It ended up so much better and I am very satisfied.

— Connie B., Grand Ledge, MI


Good, honest brake repair. Polite, and explained everything. Will return here for my car repairs.

— Lina M., Lansing, MI


Excellent, honest shop with highly skilled technicians. Fair price - feel free to go somewhere cheaper but don't forget good work is seldom cheap and cheap work is seldom good.

— Bob K., Lansing , MI


Stopped by thinking I was going to have a brake job done because the dealership suggested it was time and made it sound a bit urgent. Dale checked my vehicle out and said (and I saw) there was no need to do this now, still have 40% of life left on them. You can bet when the time comes I'll be back to Tuffy to have the job done. You can trust them.

— Pat H., Grand Ledge, MI


I've had a great experience at this location. The guys worked on my car in a timely manner, and gave me a good deal. They've made a life time customer out me.

— Mandy L., Lansing, MI


My first experience at this place of business, they have made me a lifetime customer. Thanks for your honesty and second opinion.

— Patty W., Lansing, MI

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